Vetz Petz Support Australia logo
Vetz Petz Support Australia logo

FAQs

Antinol® contains a carefully selected blend of marine oils, antioxidants, and capsule ingredients:

  • Perna Canaliculus Oil (30mg)
    New Zealand Green Lipped Mussel oil
  • High Phospholipid Krill Oil (20mg)
    Antarctic krill oil
  • Gelatin (non-BSE Bovine source)*
    Used for the capsule shell
  • D-Alpha Tocopherol (Vitamin E)
    Added as an antioxidant
  • Olive Oil
    Used as part of the oil blend
  • Glycerin
    Helps maintain capsule texture and stability

*Carrageenan is used in the easy-feed capsules, not gelatin.

New to Antinol?

After taking Antinol, most pet parents report that their pet:

  • Is healthier and happier

  • Is more energetic

  • Has better skin/coat health

  • Looks forward to walks once more

  • Climbs stairs with greater ease

  • Resumes playing with their toys

  • Returns to jumping into the car

  • Can participate in sports with better outcomes

  • And most importantly, enjoy their life with you again!

Results may vary from pet to pet. If you have any health concerns, please consult your pet’s veterinarian.

Antinol®︎ Plus is a supplement designed for daily use. It has been studied in various clinical settings and does not have known contraindications or serious side effects. We offer a 60-day risk-free trial—if you’re not satisfied, you can request a refund.

Our mission is to keep happiness in motion for your pet. By feeding Antinol® Plus, you are supporting their mobility with a highly potent, clinically proven joint supplement, keeping them active and living life to the full. Our softgel capsules are packed with our patented, marine extracted oil, taking all the best bits of New Zealand Green Lipped mussels.

Due to the high quality of Omega'3s in Antinol®, there is always a chance that your pet may develop some gastrointestinal upset when taking it for the first time. For the pets that are known to have sensitive stomachs, please send us an email and we can provide you with personal advice on what dosage to start your pet on.

Antinol® Plus is safe for long-term use. We always recommend regular check-ups with your veterinarian.

This will always vary from pet to pet. Our studies have proven that 60 days is the ultimate time frame to start seeing results. If your pet has severe symptoms, it may take longer to see results while some people might see results at the start of their Antinol® journey. Get in contact with us for more personal advice tailored to your specific pet. 

Antinol® Plus has had over 16 independent studies completed and has found no known contradictions when taking Antinol® alongside other prescribed medications or supplements. We always advise you to seek veterinary advice when starting a new supplement alongside pre-existing medications as each pet is different.

Antinol®︎ Plus is a natural product with no known serious side effects. As with any product, please read the usage instructions on the back of the pack. If you're unsure about the right amount for your dog or cat, consult your veterinarian. If your veterinarian isn’t familiar with Antinol®︎ Plus, send us their details—we’d be happy to reach out.

Some pets may experience mild stomach upset when first starting Antinol® due to its high-quality Omega-3s. If your pet has a sensitive stomach, email us for personalized advice on the best starting dosage.

Antinol®︎ Plus is not just for senior pets. It is a powerful health supplement that helps your cat or dog stay active throughout their life and helps support optimal mobility.

Most pets love their Antinol® Plus capsules and most will take them straight from your hand. If not, mix it into their food or safely pierce the capsule and pour its contents directly over their food.

Antinol® Plus can be given alongside prescription medications. It may also be used as your pet’s only joint supplement. It has been studied extensively in scientific research.

There is no particular time of the day to feed your pet their Antinol® capsules. We recommend feeding your Antinol® capsules with their breakfast meal or dinner meals, or both if giving 2 or more capsules per day. 

We think you will be, but If you are not 100% satisfied with your purchase, please contact us to arrange a full, hassle-free refund within 60 days. Please contact us to get in touch to arrange your refund. This warranty does not affect your statutory rights as a consumer.

You can give your pet the Antinol® capsules that work best for your routine. If you feed twice a day, you can split the dosage and if you feed once a day, it is safe to give all the capsules at one time. For pets with more sensitive stomachs, it is recommended to split the dosage AM/PM with food if it is your pet's first taking Antinol®.

The entire capsule is designed to be ingested. Antinol® Plus is a small soft gel capsule only 1cm long so it is super easy to mix in with their food and many pets will gladly eat it out of your hand.

The earliest age we recommend taking Antinol® Plus is 8 weeks old, as a general recommendation. If your pet is 6 months or younger, get in contact with us and we can help advise the best dosage for your pet! 

The amount of Antinol® Plus you give will depend on the weight of the pet and the severity of their symptoms. 

A general guideline is: 

Load (double) the daily dose recommendation for the first 15 days or if recommencing after a break of 7 days.

Pets over the weight of 22kg are recommended to take 2 capsules per day

Pets under the weight of 22kg are recommended to take 1 capsule per day. 



We recommend new customers start their Antinol® Journey with our 60-Day Starter Pack. Our Starter Pack comes in Small or Large sizes and includes the following: 

  • Enough capsules to get you through your first 60 days.
  • FREE Additional capsules to help cover the extra capsules required to double dose.
  • 100% Money-Back guarantee if you aren't happy with the results.
  • Free exclusive e-book packed full of information.
  • Welcome video and a link to our Facebook Family Group so you can talk directly with our community.  

Our Starter Packs come with FREE capsules to help cover the first 15 days of the loading phase. Your starter pack will come with 75 capsules for small dogs or 150 capsules for large dogs. The extra pack named the Loading Dose is the additional capsules that we recommend on top of the maintenance dose. The easiest way to start your Antinol® journey is take either 1 or 2 capsules from the loading dose pack AND 1 or 2 capsules from your regular Antinol® pack (depending on what size pack you have purchased). Continue to do this until the loading dose pack is finished. This will be in 15 days, and you have completed your loading dose phase! Once the loading pack is empty, continue to use the large pack of Antinol® until it is complete. This means you will now have finished your first 60-day trial and it's time to stock up again!  

Antinol for Dogs

Antinol® contains a carefully selected blend of marine oils, antioxidants, and capsule ingredients:

  • Perna Canaliculus Oil (30mg)
    New Zealand Green Lipped Mussel oil
  • High Phospholipid Krill Oil (20mg)
    Antarctic krill oil
  • Gelatin (non-BSE Bovine source)*
    Used for the capsule shell
  • D-Alpha Tocopherol (Vitamin E)
    Added as an antioxidant
  • Olive Oil
    Used as part of the oil blend
  • Glycerin
    Helps maintain capsule texture and stability

*Carrageenan is used in the easy-feed capsules, not gelatin.

Our extraction process is unlike any other supplement. Our patented stabilization process is applied to sustainable New Zealand Green Lipped Mussels, and then the oil is extracted using another patented supercritical CO2 fluid extraction process. This ensures all the active properties are harnessed and packed into our Antinol® capsules. The waste powder is recycled into other products.

  • 200x more potent than Flax Oil
  • 175x more potent than Salmon Oil
  • 175x more potent than Evening Primrose Oil
  • 125x more potent than Green Lipped Mussel Powder
  • 100x more potent than Max EPA

Antinol®︎ Plus isn’t just for senior dogs. It is a powerful health supplement that helps your puppy stay active. It will help maintain and support optional joint health and function as your puppy grows. Check out our puppy packs here.

Due to the high quality of Omega'3s in Antinol®, there is always a chance that your pet may develop some gastrointestinal upset when taking it for the first time. For the pets that are known to have sensitive stomachs, please send us an email and we can provide you with personal advice on what dosage to start your pet on.

Antinol®︎ Plus has been proven to be safe and is a natural supplement. Therefore it can be fed in conjunction with most prescription-only medicines. Please check with your veterinarian.

Antinol®︎ Plus is has been shown to improve mobility in 90% of dogs in a recent university clinical trial. A unique formulation of oils and fatty acids are extracted in a unique patented process, ensuring the active properties are preserved. Antinol® Plus supports your dog’s natural anti-inflammatory pathways, soothing joints and supporting normal mobility.

Our mission is to keep happiness in motion for your dog. By feeding Antinol® Plus, you are supporting their mobility with a highly potent, clinically proven joint supplement, keeping them active and living life to the full.

Our capsules are packed with our patented, marine extracted oil, taking all the best bits of New Zealand Green Lipped mussels.

  • 200x more potent than Flax Oil
  • 175x more potent than Salmon Oil
  • 175x more potent than Evening Primrose Oil
  • 125x more potent than Green Lipped Mussel Powder
  • 100x more potent than Max EPA

Antinol®︎ Plus is a natural product with no known serious side effects. As with any product, you should read the pack instructions and check with your vet if in doubt. If your vet isn’t familiar with Antinol®︎ Plus, send us their details—we’d be happy to reach out.

Some pets may experience mild stomach upset when first starting Antinol® due to its high-quality Omega-3s. This is rare, but if your pet has a sensitive stomach, we recommend introducing it gradually. Email us for personalized advice on the best starting dosage.

All insurance policies are different, and we can’t comment on individual cases. However, if you can claim for supplements, then after each purchase, you will receive a purchase confirmation via email (be sure to check spam/junk). There is a highlighted link to print your receipt as proof of purchase for your insurance company within the email.

Antinol® Plus capsules are not bleached and the fatty acids within the capsules may appear to look like cloudy sediment. This is completely normal and does not affect the integrity or performance of the product. 

Whether your pup is a sporting dog, a working dog or just a casual walk on the beach kind of dog, Antinol® Plus will help support their mobility and joint health.

Antinol® Plus is suitable for all dogs at any life stage including dogs with known joint conditions/conformation issues, sporting & working dogs to assist performance and recuperation, young dogs to support omega 3 demands, senior dogs who are slowing down, dogs who require extra cognitive, cardiovascular and renal function support, and dogs requiring assistance with skin and coat health.

Antinol for Cats

Antinol® contains a carefully selected blend of marine oils, antioxidants, and capsule ingredients:

  • Perna Canaliculus Oil (30mg)
    New Zealand Green Lipped Mussel oil
  • High Phospholipid Krill Oil (20mg)
    Antarctic krill oil
  • Gelatin (non-BSE Bovine source)*
    Used for the capsule shell
  • D-Alpha Tocopherol (Vitamin E)
    Added as an antioxidant
  • Olive Oil
    Used as part of the oil blend
  • Glycerin
    Helps maintain capsule texture and stability

*Carrageenan is used in the easy-feed capsules, not gelatin.

Our extraction process is unlike any other supplement. Our patented stabilization process is applied to sustainable New Zealand Green Lipped Mussels, and then the oil is extracted using another patented supercritical CO2 fluid extraction process. This ensures all the active properties are harnessed and packed into our Antinol® capsules. The waste powder is recycled into other products.

  • 200x more potent than Flax Oil
  • 175x more potent than Salmon Oil
  • 175x more potent than Evening Primrose Oil
  • 125x more potent than Green Lipped Mussel Powder
  • 100x more potent than Max EPA

Antinol® Plus isn’t just for senior cats. It is a powerful health supplement that helps your kitten stay active. It will help maintain and support optional joint health and function as your kitten grows.

Due to the high quality of Omega'3s in Antinol®, there is always a chance that your pet may develop some gastrointestinal upset when taking it for the first time. For the pets that are known to have sensitive stomachs, please send us an email and we can provide you with personal advice on what dosage to start your pet on.

Antinol® Plus has been proven to be safe and is a natural supplement. Therefore it can be fed in conjunction with most prescription-only medicines. Please check with your veterinarian.

Antinol® Plus is formulated with a unique blend of oils and fatty acids, extracted through a patented process to preserve their active properties. It supports your cat’s natural anti-inflammatory pathways, promoting joint health and normal mobility.

Our mission is to keep happiness in motion for your cat. By feeding Antinol® Plus, you are supporting their mobility with a highly potent, clinically proven joint supplement, keeping them active and living life to the full. Our capsules are packed with our patented, marine extracted oil, taking all the best bits of New Zealand Green Lipped mussels.

  • 200x more potent than Flax Oil
  • 175x more potent than Salmon Oil
  • 175x more potent than Evening Primrose Oil
  • 125x more potent than Green Lipped Mussel Powder
  • 100x more potent than Max EPA

Here is our ingredient list per capsule (270mg)

  • Olive oil – 100 mg
  • Gelatin – 72 mg
  • Glycerin – 31.68 mg 
  • Mussel oil (PCSO-525®) – 30 mg 
  • HP Krill Oil – 20 mg 
  • Purified water – 8.4 mg 
  • Sorbitol 70% - 7.92 mg

*Gelatin (non-BSE Bovine source) is used in the original capsule with Carrageenan used in the easy-feed capsules, not gelatin.

Antinol®︎ Plus is a natural product with no known serious side effects. As with any product, you should read the pack instructions and check with your vet if in doubt. If your vet isn’t familiar with Antinol®︎ Plus, send us their details—we’d be happy to reach out.

Some pets may experience mild stomach upset when first starting Antinol® due to its high-quality Omega-3s. This is rare, but if your pet has a sensitive stomach, we recommend introducing it gradually. Email us for personalised advice on the best starting dosage.

All insurance policies are different, and we can’t comment on individual cases. However, if you can claim for supplements, then after each purchase, you will receive a purchase confirmation via email (be sure to check spam/junk). There is a highlighted link to print your receipt as proof of purchase for your insurance company within the email.

Antinol® Plus capsules are not bleached and the fatty acids within the capsules may appear to look like cloudy sediment. This is completely normal and does not affect the integrity or performance of the product. 

General

Antinol® Plus is an all-natural supplement that is changing pets' lives for the better. Each tiny capsule is made from a patented blend of marine lipid oils that are fully traceable, sustainably sourced and free from preservatives and fillers. Antinol® can be used daily as a natural anti-inflammatory to help support joint and mobility, as well as help maintain skin and coat health, and as a wellness supplement for those being proactive about their pet’s health.

Even when feeding a premium diet, Antinol®︎ Plus provides much higher concentrations of specific fatty acid constituents to help support long-term mobility.

Antinol® Plus is has been shown to improve mobility in 90% of pets in a recent university clinical trial. A unique formulation of oils and fatty acids are extracted in a patented process, ensuring the active properties are preserved. Antinol® Plus supports your dog’s natural anti-inflammatory pathways, soothing joints and supporting normal mobility.  

Antinol® Plus capsules are not bleached and the fatty acids within the capsules may appear to look like cloudy sediment. This is completely normal and does not affect the integrity or performance of the product. 

Antinol® contains a carefully selected blend of marine oils, antioxidants, and capsule ingredients:

  • Perna Canaliculus Oil (30mg)
    New Zealand Green Lipped Mussel oil
  • High Phospholipid Krill Oil (20mg)
    Antarctic krill oil
  • Gelatin
    Used for the capsule shell
  • D-Alpha Tocopherol (Vitamin E)
    Added as an antioxidant
  • Olive Oil
    Used as part of the oil blend
  • Glycerin
    Helps maintain capsule texture and stability

Store below 30°C and out of direct sunlight. For warmer climates, it is recommended to store your Antinol® Plus in the fridge all year round. If you are unsure about the climate you are in, it is best to store it in the fridge.

Antinol® Plus is proven to be safe for long-term use, but we recommend regular assessment by your veterinarian. 

It is not recommended that you take Antinol®︎ Plus. This is specially formulated for dogs and cats.

Antinol®️ Plus is manufactured in New Zealand. It is a 100% natural product with two active ingredients: sustainably harvested green-lipped mussels from Marlborough Sounds and krill from the Antarctic Ocean. All farming activities are closely monitored by the New Zealand Ministry of Agriculture and Fisheries. We are USFDA, EU, and GMP approved, with independent third-party analysis and extensive safety and stability trials.


All of the Green Lipped Mussels which go into Antinol® Plus are grown with the greatest care, in the Marlborough Sounds Marine Park, New Zealand. They are sustainably farmed, with as little impact on the surrounding environment as possible. All farming activities are closely monitored by the New Zealand Ministry of Agriculture and Fisheries. We are USFDA, EU and GMP approved. 

All insurance policies are different, and we cannot comment on individual cases or policies. However, if you can claim for supplements, after each purchase, you will receive a purchase confirmation via email (be sure to check spam/junk). There is a highlighted link to print your receipt as proof of purchase for your insurance company within the email.

After each purchase, you will receive a purchase confirmation via email (be sure to check spam/junk if you do not receive it), within the email, there is a highlighted link to print your receipt.

When you proceed to the checkout page, you will see a section asking for a gift card or discount code on the right-hand side of the screen below the items you are purchasing. Enter your discount code or vetcode there and select 'Apply'. 

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If your pet is new to Antinol® Plus, it's really important that you double the capsules for the first 15 days to kickstart its effects in your pet's body. This gets them off to the best start possible, with the most dramatic results.

For dogs and cats:


Under 22 kg
Over 22 kg
First 15 days amount 2 capsules per day 4 capsules per day
Maintenance amount 1 capsule per day
 2 capsules per day

Retail Customers

We want to share an important update with you. Starting January 1st, 2025, the price of all Antinol® Plus products will increase by 5%.

This decision wasn’t made lightly. Over the last two years, supplier costs have risen significantly, and we’ve done our best to absorb those increases. To ensure we can continue to provide the quality and availability you trust, this adjustment is necessary.

Thank you for your understanding and for being a valued part of our community. If you have any questions, feel free to reach out to us anytime.

Subscribers

We want to inform you about an important update. Beginning January 1st, 2025, the price of all Antinol® Plus products will increase by 5%.

This was not an easy decision, but rising supplier costs over the past two years have made it necessary to ensure the continued quality and availability of Antinol® Plus.

As a valued subscriber, we have a special accommodation for you: If your next subscription order is scheduled between January 1st and January 10th, 2025, we’ll automatically move it forward to December 2024, so you can receive your next order at the current price.

For subscription orders scheduled after January 11th, 2025, the new pricing will apply.

To check or update your next subscription shipment:

  1. Log into your account.
  2. Select "Manage Subscriptions."
  3. Click "Edit" and then "Order Date" to adjust your shipment timing.

For detailed instructions, visit our step-by-step guide [here].

We deeply appreciate your understanding and continued support. If you have any questions, please don’t hesitate to reach out to us.

Unfortunately, some of our pets don't like the smell/taste of the capsules. You can purchase our Easy-Feed capsules that are as simple as cutting the top off the capsule and squeezing the oil directly onto their food.

Yes. Antinol's all-natural ingredients are designed to work with your pet and their symptoms. It is perfectly safe to keep your pet on the loading dose if they need the extra dose or you have noticed that your pet is healthier and happier on the higher dose rate. It is recommended to double dose in times when your pet has competed in a sporting event, had a strenuous day of exercise, in the colder months and during high allergy season. We have completed safety studies to ensure the safety of your pets. Please email us at [email protected] for more information about these studies.

The loading dose (or double dosing) is for pets that have never tried Antinol® Plus before or have had a long break between administration of the capsules (over 7 days approx.). The loading dose is simply doubling the recommended capsules for your pet based on their weight as per our packaging for the first 15 days. The guide is below:

DOG

  • Small (under 22kg) loading dose = 2 capsules 
  • Medium/Large (over 22kg) = 4 capsules 

CAT

  • All sizes = 2 capsules

No, Antinol® Plus will ONLY come in capsule form. When fatty acids, such as Omega-3s, come into contact with oxygen, they undergo oxidation, which can degrade their quality. This process produces harmful compounds like peroxides and aldehydes, reducing the efficacy and stability of the fatty acids. If Antinol® were in a bottle form, the exposure to oxygen each time the bottle is opened would accelerate the oxidation process, leading to a decline in the potency and quality of the omega fatty acids. This is why Antinol® is provided in individually sealed capsules, ensuring the omegas remain at the highest quality and decreasing the risk of the oxidation process.

Our Easy Feed capsules are designed for the more fussy eaters. The capsule is designed to have the top of it cut off, so you can squeeze the very important oils directly onto your pet's food with no mess. Historically, our pet parents would piece a small hole in the side of the original capsules to attempt to the get oils out. This caused a big, not so nice smelling mess, so we invented a mess-free way.

Yes, the entire capsule is edible so you can feed your pet the whole capsule. 

EAB-277 which is a synergistic blend of marine oil extracts, combining PCSO-524 and high-phospholipid krill oil with olive oil and natural antioxidants, including astaxanthin. This 100% naturally occurring fatty acid group features a unique composition of free fatty acids, sterol esters, and polar lipids. The raw material for this blend is derived from a scientifically developed and validated form of the New Zealand mollusc Perna canaliculus and high-phospholipid extracts from Antarctic Euphausia superba. Using advanced stabilizing and supercritical CO₂ fluid technology, this unique marine oil compound is carefully processed to create the final, highly stable product.

Antinol® Plus does contain a very small amount of sorbitol in the gel capsule shell to make the shell more robust. This is because krill oil can degrade the gelatin capsule faster than the green-lipped mussel oil which means that the capsule could "leak", especially in warmer climates. We have taken great care to use the minimum amount of sorbitol necessary to serve its function whilst ensuring it remains safe for dogs and cats. We have conducted canine and feline safety studies for this particular product (these are awaiting peer review and will soon be published), and they confirm this new formula is safe to use in pets.

Here is our ingredient list per 50mg capsule:

  • Omega-3 (5.25mg) 
  • EPA (2.67mg)
  • DHA (1.75mg)
  • Protein (1.20mg)
  • Olive oil (100mg)
  • PCSO-524 (30mg)
  • High Phospholipid Krill oil (20mg)


We do not add any Vitamin E to this formula but natural Vit E is found in the active ingredients. The level is about is between 0.050 and 0.055%, so it is a minute amount.

No problem, go to the account login page here and select "Forgot your password?", if all else fails we'll always be here to help you.

We are very proud that our product has undergone rigorous research to bring you the best quality Omega supplement. Please send an email to [email protected] and our friendly staff can assist you with this. 

Antinol® Plus is not exclusive to cats and dogs. Exotic pet owners, including those with rats, guinea pigs, and rabbits, report benefits with no adverse reactions. Antinol® is also used by wildlife sanctuaries and zoos in Australia. Want to find out more? Contact us here.

Subscriptions

Yes, please log into your account.

Select "Manage Subscriptions"

Select "Upcoming Orders"

Select "Edit" on your subscription

Select "Order Date"

A slide-out calendar will appear where you can select what date you want to update your next order to be.

Select "Update your order date" and you will be able to see these changes reflected back on the "Home" page.

Still need help? Contact us and let us know how you would like us to amend or change your subscription.


No, you can cancel at any time at no cost. Please log into your account to make changes. Having trouble? Contact us for help. 

Our subscription model has a great deal of benefits including:

  • Discounts on EVERY order
  • Automatic delivery so you never miss a day giving Antinol® to your pet
  • Special loyalty opportunity giveaways and updates


We would be sad to see you go and if you need any assistance with just changing your next order date, contact us here. However, if you still need to cancel your subscription please follow the below instructions:

  1. Log into your account here
  2. Select "Manage Subscriptions"
  3. On your "Home" page select "Subscriptions"
  4. Select the subscription you would like to cancel and scroll down until you see the "cancel subscription" option, select that and follow the prompts


Ordering + Payment

Antinol®︎ Plus is available for purchase on our official online store antinol.com.au, or through select vet clinics in your area.

Discounts

When you subscribe to receive your Antinol® automatically, you save 5% off the regular price!

Returns and Refunds

Some pet owners see an impact with Antinol® Plus within a few days, others may take longer. Like humans, all of our pets are different which means Antinol® Plus may take different times to show results. Smaller, slimmer dogs tend to see changes quicker than larger-built dogs. Regardless, we guarantee you will see a difference in your dog within 60-days, or receive your money back. If you are not 100% satisfied with our product, please contact us so we can give you a full refund of the paid amount (minus any discounts, shipping costs etc) within 60 days of the original purchase date.  

Non-returnable or refundable items:

  • Any gift cards
  • Any products you received free-of-charge

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you have contacted us.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be sent to your specified bank account.

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us immediately once the product is received.

If the item was sent to you as a gift when purchased and shipped directly to you, the original purchaser must contact us first in order to proceed with any returns or exchanges.

To return your product, you should contact us for more details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.